Why do companies keep you waiting?

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Asap-Direct

4759
Original Poster

I answered ajob posting taken of mobile app. In order to do so I pulled onto services rang company gave quote was told if acceptable would contact me. It was evident by the response that my bid would not be acceptable. Why not just tell its as it is. To dear, wrong size van or even if you didn't like my voice. At least I would know where I stand.

R AND R DELIVERIES

166

Me personally i wait 5 mins if no call back i havent got the job but 9/10 times am told there and then if ive got the job

RAPID LIGHT TRANSPORT LTD.

2848

I understand where your coming from with this, but there could be several reasons why you did not get an instant response. Why do you think it was 'evident by the response' that you would not get it?
If you thought that, maybe you should have asked?

From a vendors point of view, I would prefer responses by text only, It is not always convenient to talk on the phone, but if I do need a job covering and the price on the text is ok, I try and call or text back asap

ProLink Logistics Ltd

636

It's annoying but some vendors just want to hang on and see if they can get better prices.

Others don't always have the job confirmed at the time and can't tell you either way. While they're waiting on confirmation from their customer, they might receive a dozen calls.

Either way, there's no chance the are going to bother phoning back, unfortunately. You just have to set yourself a time limit depending on the circumstances and crack on.

Speed Couriers Nationwide Ltd

10314

Yes a texted quote is better.

I look up who they are, where they're from, good or bad feedback, then ring em up and ask where they are in relation to the pick up. Then if all the boxes are ticked i give em the job. If not i move on, but i will always try and text those that have texted but unsuccesfully, that the job has been sold, but thank them for their quote. I think its only fair to let them know, but it is a rarity, and i appreciate when its busy it can't always be done. I'd want to know either way so i can move on to the next, so i think it only right to do similar.

I'm not against a call, but i prefer texts

Speed Couriers Nationwide Ltd

10314

I agree with WS that some hang on for the lowest, but the majority are against the clock re pick ups. Most websites i've seen promise collection within 60mins so those that have time to wait, must have non urgent stuff... And i'd say that they're in the minority

Asap-Direct

4759
Original Poster

I understand that it's not always possible to give a definite answer but you can tell when the company are not interested. 2 companies who are regular post I now find I don't bother replying. Asa lot of guys on here know I'll do my best to accommodate the client account so these companies lose out. If the price is wrong say so that's all I want to say.

IWD Rapid Despatch

902

Posted job on here From Reading to Scotland no takers wish that applied to me

Courier Expert

175633

Generally we allow 15 minutes to compare quotes and eta's.

It's also worth knowing that the person who answer's the phone, is not the person who makes the decision on who get's the job, as a message will be passed on to the controller (usually scribbled on a post-it note). However, text messages and email does go directly to the controller, so that is the best way to get your message across.

SMH

1863

WS Distribution Ltd said:


It's annoying but some vendors just want to hang on and see if they can get better prices.

Others don't always have the job confirmed at the time and can't tell you either way. While they're waiting on confirmation from their customer, they might receive a dozen calls.

Either way, there's no chance the are going to bother phoning back, unfortunately. You just have to set yourself a time limit depending on the circumstances and crack on.

Its called being in business, your in business to make money, and make as much money as possible, this is why people wait for the lowest price if you have time to do so

Bennetts Distribution

729

Can see the arguement from both sides of the coin but speaking as a drivers point of view we havent got time to wait around all day for possibility of a backload

SMH

1863

Give price, then tell them your only around for 5 / 10 minutes then your on your way home

SMH

1863

With how we work i cant have my vans sat waiting for returns back home, as i need them back to go staight back out again, this is why i dont take work off these sites

PCS Courier Services

250

Never had a job yet!

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