Text Alert Improvements

Posted in General Discussion.Skip To Latest

Website Admin

6569
Original Poster

We are focussing our efforts on doing everything we can to get results for our vendors.

As a result, from last Saturday our sms/text alerts are completely free.

You may have noticed on the Dashboard where it used to display your credit balance it now says "SMS Credit Balance: Unlimited". There's a link there that takes you through to a blog post we made about the change.

How Job Text Alerts Now Work

Your alert radius is still used, but we will not necessarily send an SMS alert about every job inside your alert radius (although the closer you are the more likely you'll get something).

When a job is placed on mtvan we build a list of drivers who have chosen to receive alerts where the job is within their radius (home or empty) and the vehicle types is one they're interested in. We look at all sorts of attributes such as reputation, insurance upload, proximity to job pickup, whether we've seen you online to decide who the best people are to alert about this job.

A really important attribute is whether a courier is trusted by the vendor. If you are trusted by the vendor and a suitable job falls within your radius you're pretty much guaranteed to receive an alert. When you have done work with a vendor, get them to trust you!

To summarise: The more engaged in the site you are (higher reputation, have quoted for work, have insurance, are trusted, etc) the more likely you are to receive free SMS alerts.

P.S. Our email alerts and iPhone App are unaffected. You will receive free alerts for everything within your radius by email or App.

Springer Express Couriers

2148

Well I hope does something! Put a job on today at 8am not a single call, nice easy job no pressure, Put the same job on Courier Exchange and cover it in 3mins 55 seconds!

Website Admin

6569
Original Poster

Springer Express Couriers said:


Well I hope does something! Put a job on today at 8am not a single call, nice easy job no pressure, Put the same job on Courier Exchange and cover it in 3mins 55 seconds!

Hmmm, well we sent 51 SMS Alerts. 10 were to non-pro, so that's 41 to PRO members who could have called or texted you. Here's the SMS (phone number removed):

mtvan job: Small Van, Hounslow 26/02/2013, 09:00 to Great Missenden - 29 miles. Contact Springer Express Couriers on 07900#######.

I will look at who got the alerts in a bit and see if I can see why none of them would think the job was not for them.

Website Admin

6569
Original Poster

I have made some more changes. If you get the chance please post again when a job comes up needing a subbie and let us know the result.

Website Admin

6569
Original Poster

Some updates to the alerts settings. As we know some kinds of work posted do not always suit all of our od's, you can now chose to receive (or not) text and email alerts by job type.

If you visit the Account -> Alert Settings you now also have the following options:

  • Sameday Urgent
  • Sameday Non-Urgent
  • Sameday Retail

Speed Couriers Nationwide Ltd

10314

Sorry but what is "sameday retail"?

Enjoy this discussion? Check out these related topics: Text Alerts Need An Overhaul, Text alerts, TEXT ALERTS, Did you get this alert, mtvan text alerts, Duplicate Text Alerts, Unsolicted Text messgaes, Text alerts for courier work, Unsolicited Text Messages, Text Alerts.

Reply To Topic

We invite anyone involved in the courier industry to share their knowledge to other on the mtvan courier forum. If you're a member then sign in to post, if you're an owner driver or courier company then please sign up for free.

For more information on what you can discuss on our courier forum please see our courier forum guidelines.