Just interested in thoughts on this. We give our customers a fixed price for urgent deliveries from collection to destination.
If we encounter closed motorways or diversions, we take this on the chin, taking the rough with the smooth.
Recently on a couple of jobs we have subbed out, we have been invoiced more than expected due to the driver encountering more mileage due to diversions. (many many more miles).
We can't quote a price, be given the job, then go back and tell the customer the cost will be £30 more due to an accident on the motorway. Whilst I appreciate the driver has incurred additional expense is it fair to pass this on to the vendor?