Honesty ???? And mistakes.

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Nottingham & Derby Couriers

3179
Original Poster

People make mistakes but some people do try to rip people off and aren't bothered what financial implications it may cause the driver.

I was just pondering what everyone thought of this.

Today a subby who did a job for us in dec called to chase an invoice, It was indeed 100% my fault. I had marked it paid as i was processing it but didn't enter it on our pay system. Within 3 minutes of the call it was paid into the drivers account and i apologised.
Another driver a few months ago invoiced us for a job he did for us but had actually invoiced us £60 to little. It was his mistake but i called and pointed out his error and paid him accordingly.


Speed Couriers Nationwide Ltd

10314

Honest mistakes obviously happen, we're only human afterall BUT there are many Companies who are clearly struggling with cashflow and this creates a problem.

Clearly you need to try and keep trading even when you have a supplier who is holding back much needed funds, but to expect the subbie to wait is going too far. If you have no money to pay a driver you shouldn't ask him to cover a job for you. 
To try and trade your way out of debt seems quite a common thing to try and do, but at what cost?
This industry has many many Companies and freelance drivers but its also an industry where word gets round...as Mr Collumpton can testify. He may be thick skinned but how long can he really expect to stay in the industry with sooo many threads on sooo many forums dissing him.

The way i look at it you spread your customer base so that if one of your customers goes tits up, or is a late payer, its not going to kill you.....and/or don't get into this industry unless you have at least a months driverpay in your account for cover.

Get shot of any customers who continually pay late....no matter how much they spend, and keep uptodate with who's paying and when so that it doesn't happen in the 1st place.

Its difficult to be hard with your customers as you want their work, but sometimes its just not worth having

Speed Couriers Nationwide Ltd

10314

There's always going to be con men out there but these forums will help to weed them out

Doo Moves

242

we all make mistakes from time to time, its how we go about rectifying them that counts as you have said as soon as you knew of the mistake you sorted it, cant do any more than that, if i make a mistake i put my hands up apologise and get it fixed, it those who blag and come up with some bizarre and truly stupid excuse that annoy me.


I chased one of my customers the amount of excuses for not paying I was half expecting him to tell me his dog had ate his laptop, Bearing in mind a few months before I noticed he had overpaid me by a few hundred pounds, I rang him and notified him straight away and issued him a credit note with his next Invoice. I Kinda hope that my honesty will pay off. 

Speed Couriers Nationwide Ltd

10314

Doo Moves

242

I said Laptop sure you can do better lol :)

Speed Couriers Nationwide Ltd

10314

 

Doo Moves

242

Thank you :)


Speed Couriers Nationwide Ltd

10314

lol

PTC Sameday

540

I've seen a pig with an apple in its mouth but never a dog ;)

Enjoy this discussion? Check out this related topic: where's the work gone.

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