Waiting Time

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Mr G Courier Service

2596
Original Poster

I made a small pallet delivery to a large earthmoving firm in Uttoxeter (can't name in case of legal reasons) this morning and was kept waiting for 2 hours before the forklift was available because the driver went to lunch at 1pm. I arrived at 12-20pm 40 minutes before lunch.

Now i know the subject of pricing for back-loads has been covered ,but has anyone considered waiting time at firms like this who consistently keep drivers waiting in excess of an hour? and how would you price it?

RGM Courier Services

1737

Not JCB?? I charge any waiting time over 30 minutes either picking up or collecting at £15/hr. I always phone the customer when there's a delay and its amazing how they can "pull strings" when they know they're being charged! I would think that, assuming you contacted your customer, you can legitimately charge 2 hours waiting time. PS. First 30 minutes are free but if I wait 1 hour I charge for 1 hour. That's how DHL, etc. work it.

Mr G Courier Service

2596
Original Poster

You Waited at JCB lakeside then?

ZENITH Courier Services

1383

I've never had to charge for waiting, but my T&Cs say first 15 mins free (which I don't really count) then £5 per 15 mins thereafter. I know it's expensive, but I want it to be a deterrent to the customer, as waiting can really screw with a tight schedule.

RGM Courier Services

1737

NO, just that I'm up and down the A50 quite a lot and you cant miss it!

AJM sameday Couriers

3440

I know of a courier who charges £50 an hour, work that one out!

Mr G Courier Service

2596
Original Poster

50 divided by 60 minutes =almost 90p per minute

AJM sameday Couriers

3440

I will find the website when I have time, just to let you know i`m not telling lies,

RGM Courier Services

1737

That's exactly what it is camvan, a deterrent. Looking at the above though, I'm not deterring them enough!

Speed Couriers Nationwide Ltd

10314

Them lot are always making you wait...or they'll tell you you're at the wrong plant until someone tells em otherwise All you can do is let the customer know whats going on, and charge the waiting time.

I have no idea why some shy away from charging it....

If someone's making you wait...charge em...simple

SMH

1871

good old jcb nothing changed there then lol

we do a lot in to boots nottingham, these are a nightmare we have min £100 per hour after the 30 minutes, this is after we had a van in there for 5 hrs with one pallet, since doing this ive not had a van in there for more than 20 minutes :-D

moray couriers

780

I used to load often out of xxx at Uttoxeter doing abnormal loads all over the continent and sometimes arrived to find out that the machine was still being manufactured, but usually quickly rectified by sending another of the same type. Waiting time or whether the company got paid didn't matter to me as it was of no concern of mine as I was just one of the guvners 'serfs'.

Springer Express Couriers

2148

Yes this can be a huge problem, they soon moan if your late for collection, I reckon 15 mins free then £6.25+vat for every 15 there after, BUT like most things in business communication is the key you must tell your client of the situation then it is up to them if they get things sorted or they pay the money, unless you are picking up from an NHS hospital then you can almost wright the day off!!!

PW Courier Services

1292

the warehouse for supermarket where the people slap their backside in Doncaster is ready bad i waited 2hours once rang my customer after waiting 30 mins told them I'am charging them £15 pound per hour, then when I finally told told to go to the unloading bay that the goods had been cancelled so could i take them back, so I charged them more then the original cost for taking the goods back

James Dolan Limited

292

I charge ... First 10 mins is free the £5.00 per 15 mins or part thereafter...basically £20 per hour!

Barnsley Shipping

5

This issue is a big pain in the ass basicly its more important to charge high for this that it is any other cost factor

The job is done as agreed you have gone all that distance to be held up for hours basicly thats your time and before we even talk about costs You dont want to be waiting there nobody has a right to expect you to invest hours from your life in this waiting around !!. So you should charge what you want to charge you dont mind working for a fair price but most of the time you are being held there against your will . You cant just throw the pallet out the back door and shout "kiss my ass" !!! So I have always felt that time is so valuable and more so now Im older and if people wish to keep you somewhere against your will or your drivers will they should pay a hefty price as there in most cases is no need for this !!!!!

Courier.MX Ltd

482

£25 for 1st hour, £15 for every subsequent hour. Always make sure to call as soon as you pull in if it has the potential of waiting to be unloaded then no quibbles.

Best one yet was almost 60 hours in southern France...

Mr G Courier Service

2596
Original Poster

Springer Express Couriers said:


Yes this can be a huge problem, they soon moan if your late for collection, I reckon 15 mins free then £6.25+vat for every 15 there after, BUT like most things in business communication is the key you must tell your client of the situation then it is up to them if they get things sorted or they pay the money, unless you are picking up from an NHS hospital then you can almost wright the day off!!!

springer ....dont get me going on that lot ....had to pick up 2 kidneys for transplant on sunday evening and they didnt know anything about it at collection point and even worse at delivery they said "we already had our kidneys for the day ,thanks" arghhhhhhhh

Mr G Courier Service

2596
Original Poster

Courier.MX Ltd said:


£25 for 1st hour, £15 for every subsequent hour. Always make sure to call as soon as you pull in if it has the potential of waiting to be unloaded then no quibbles.

Best one yet was almost 60 hours in southern France...

I take it you know the lot at xxx in uttoxeter then MX? As soon as you pull in you just know......

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