Customer Booking System

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Website Admin

6163
Original Poster

Hi All,

Just wanted to bring to your attention an online customer booking system that will be available to our members either later today or tomorrow.

I know some of you use Journese so this won't be so interesting to you (for now). For those either without the budget for something like Journese or the time to set up an online booking system, our solution could work well for you.

In it's current (first version) form, customer are able to register and post bookings that will appear in your 'unallocated work' on mtvan. They will be able to view a list of reference numbers and addresses of their recent bookings. They are able to sign back in at a later time to view their previous bookings and post more work to you for a quote. All this will take place on your website.

It's very easy for you to implement, there is just one line of code that you will need to add to an appropriate place on your site and we do the rest of the work to populate the various screens. You will need to have your web address listed in your details on mtvan (most of you do anyway) as your personal customer booking screens will only work when added from your URL (security).

Let me know if you're interested in giving it a go. I'll be able to help you get things set up if you run into difficulties.

Best Wishes, Richard

P.S. Currently free for PRO and non-PRO members.

Website Admin

6163
Original Poster

We have a new page where you can double check your web address and copy the code you need from. It's under dashboard...

www.mtvan.com/customer-booking-system

Website Admin

6163
Original Poster

When you add the booking system to your site you should be presented with something like this for the first page (cropped image at the bottom)...

Customer Booking System

We add an unobtrusive acknowledgement at the bottom with a link to your mtvan profile.

I'm going to write a quick story to post in the mtvan blog about customer bookings and mtvan... first to give it a go gets a mention and a link from the article. Let me know if you need any help or if you have any problems.

Springer Express Couriers

2148

Well there's a thing!! I've just built my own put it up on Friday could have saved a bit of time!!

Looks good

Duchy Express Couriers Ltd

72

I'd be interested in looking at a dummy site if that's possible.

Website Admin

6163
Original Poster

I'll get one together for you to look at soon.

Duchy Express Couriers Ltd

72

Thanks, look forward to it.

Website Admin

6163
Original Poster

Here you go... richardwillia.ms/duchyexpress.html

The customer login etc is setup to register and create new bookings for me obviously.

mtvan.com Ltd

1757

I just added it to tonysguide.com, by pasting the code into a new webpage:

www.tonysguide.com/index.php/2012/07/online-courier-booking-system/

The bookings arrive automatically on my mtvan account in the "Unallocated Bookings" page.

Took 5 minutes.

Website Admin

6163
Original Poster

Worth pointing out that in Tim's example the code has been added to a Wordpress post.

Website Admin

6163
Original Poster

Blog post with a few screenshots...

www.mtvan.com/2012/07/18/customer-booking-system/

Duchy Express Couriers Ltd

72

Hi, did you add the box on my site of 'Shipment'?? Just out of interest, just shows how often I look at the site!!!

Website Admin

6163
Original Poster

Nope, just removed the main content and the box on the right hand side. Increased the width of the main content box.

Duchy Express Couriers Ltd

72

Ok excellent, thanks

Springer Express Couriers

2148

I reckon the most useful thing is missing!!

The ability to produce a price/quote based on the mileage the page has produced, now that would be really use full. Also saves trying to drive, juggling blackberries and talking on the other line all at the same time!!

Website Admin

6163
Original Poster

Springer Express, I agree that that would be useful. I'm sure it will continue to evolve that way, along with payments from your customer possibly. It's a case of where do you stop to actually release something rather than continually adding more and never having something releasable.

I want to finish the iPhone app but will look into quotes for you. Does the system you've just implemented offer quotes? If so mind if I enter some test details to try it out? Would providing quotes on the mtvan system do it for you and convince you to implement it? Please give me some details about the complexity of your rate tables.

Thanks

Nottingham & Derby Couriers

3295

I think the booking form i put on our website is not quite right.

When say a customer fills in the form the last thing they do is press QUOTE.

I can't see how this is for a quote because where on the online booking form on the mtvan site is the facility to send back a quote?

Springer Express Couriers

2148

I tried to make it easy to use IE people can cut and paste from an email addresses etc

mainly because it's how I do it and I don't think I'm alone!!

www.springerexpress.co.uk/sameday-courier-booking-form.html

as for prices most companies/owner drivers are ion the approximate same rate so you could price as an average and put a disclaimer on saying just an estimate, you have to allow for odd charges Bridge tolls, 'C' charge and etc,

any one got any suggestions?

mtvan.com Ltd

1757

The mtvan one will soon include an optional rate table (that you can set).

I think that's why it says "Get Quote" in the button, which it shouldn't until we have rate tables, so we'll be changing that button to "Book Now".

mtvan.com Ltd

1757

Just to add, as well as for straightforward bookings from regular customers, a few people have talked to us about using this booking system to deal with customers looking for a really low price, as in:

"How much from A to B?"

"£200"

"I was looking for a price more like £100"

"OK, well obviously I can't do it as a hotshot for that price, but you can book it on our website, on a no-obligation basis, and we'll try to get a lower non-urgent price for you."

So the customer books online, and you can open the job (which is on your unallocated bookings screen) for bids to see what price you get. Then you can add your margin and go back to your customer.

3D Courier Services

25600

I Have the online booking page up and running now which works well for Google Chrome and Firefox browsers but in IE it is clipped and incomplete, ie no button to press send or quote?

Website Admin

6163
Original Poster

I'll check it out.

Website Admin

6163
Original Poster

I'm unable to test it this second, but I've tweaked it a little which might sort out your IE problem.

3D Courier Services

25600

Is it possible that we can receive an email alert when a booking is made?

Website Admin

6163
Original Poster

You should get an email when a booking is made. Do you think it isn't working? Please double check your spam folder...

3D Courier Services

25600

Sorry Richard, I may have not made myself clear. I was talking about the online booking form. I did a dummy booking from my daughters business and it appeared in unallocated but I didn't receive any notification that it was there.

Also, I did not enter the business name for her when registering and now I can't add this?

just teething problems I reckon!

Website Admin

6163
Original Poster

Yes you should get an email when a booking is made by your customers, I'll see if I can see what's going on but it was working for me the other day.

Springer Express Couriers

2148

I think the good thing that will come from this is the ''how would it be to transport a packet of crisps I've just bought on ebay'' type phone calls you get all over the weekend, you could always put an explanation that if it's an ebay job email for a quote.

3D Courier Services

25600

Admin, I have found out why I was not getting alerts, my settings had reverted to off, it has done this on several occasions. All working now. Just a question! if I have my alert radius set to 50 miles and some one from London asks for a quote from London to Sheffield via web bookings, will I get an email? same question applies to work posted on site by vendors?

mtvan.com Ltd

1757

@3D Lots of your emails bounce back to us, "reason: spam rejection", which is why the system keeps setting you to get no emails.

Probably worth a few minutes effort to set us as a safe sender.

Tim

mtvan.com Ltd

1757

@3D, no you'll get an email every time a customer books on your web booking page on your website.

The radius settings apply only to bookings placed by vendor-members on mtvan.

mtvan.com Ltd

1757

I think your page looks good:

www.3dcourier.com/90315/info.php?p=6

3D Courier Services

25600

Thanks Tim, lets hope the page works! As for rejected emails I am at a loss as I don't have a spam filter. Used to have one but I found I still had to read them to find out if they were spam, so no point.

mtvan.com Ltd

1757

If you're using an email provider, eg gmail, aol, or hotmail to forward your @3dcouriers.com emails, they tend to filter stuff without asking, obviously.

AOL is particularly aggressive, but there are some good notes here:

help.aol.co.uk/help_uk/microsites...........

Website Admin

6163
Original Poster

Yes AOL are bad, I think Yahoo are probably the worst. Hotmail not great.

Also worth knowing that I think btconnect/btinternet etc etc are powered by Yahoo, so suffer from the same completely OTT unhelpful filtering.

Google is much better. I think their filtering is much more advanced and therefore is less brute force.

We do absolutely everything we can to authenticate our emails as not spam - not many do.

3D Courier Services

25600

Ive just realised there is not a delivery time window, do you think this would be a useful addition?

Website Admin

6163
Original Poster

As requested we have added a delivery time window.

I have tested it myself and don't appear to have any problems as either a new or existing customer. However, of course let me know if you find something that you think might not be right; Sometimes it takes different users to uncover any bugs.

P.S. Good to hear from some of our members that they have received bookings through their websites using our system :)

3T Deliveries

238

i think most ppl ring up as they can then explain what they want and get an answer.

the booking form looks good and im sure the bigger guys forms get used but me , not one,lol

then again im new so i didnt think i would as all my work is subbed or word of mouth.

ZENITH Courier Services

1383

I just tried to add the customer booking system to my website to see what it's all about, but it tells me 'booking system not enables for this domain'. Any ideas? I did put my domain into the little box an mtvan and it gives me a green tick...

Website Admin

6163
Original Poster

CAMVAN said:


I just tried to add the customer booking system to my website to see what it's all about, but it tells me 'booking system not enables for this domain'. Any ideas? I did put my domain into the little box an mtvan and it gives me a green tick...

I'll check it out for you.

Website Admin

6163
Original Poster

I can't see it on your site. Are you sure the domain you're editing from matches your domain? Perhaps try publishing whatever you're editing and see if it appears.

Website Admin

6163
Original Poster

I'm guessing you're previewing or editing your site on the domain www.wix.com?

(Lets make a new thread about this rather than going off topic - edit: I've moved these posts from the other thread to this one about 'Customer Booking System', more appropriate I think.)

ZENITH Courier Services

1383

Yes, I'm using wix. Ok, I'll try publishing it and see what happens...

ZENITH Courier Services

1383

Nope, still doesn't work even after I've published it. Should I type in the box on mtvan that my domain is www.wix.com?

Website Admin

6163
Original Poster

CAMVAN said:


Nope, still doesn't work even after I've published it. Should I type in the box on mtvan that my domain is www.wix.com?

I'll have a look for what you've done...

Website Admin

6163
Original Poster

OK, the problem is that on your site the booking stuff has been put into a frame with a different domain name - static.wix.com.

Here's the actual page where you've put the code... http://static.wix.com/html/15ab0c_0446a0f312ad2bf9a273303063364b4a.html

It will work if you put static.wix.com as your website, but obviously that will show as the link to your site, so far from ideal. Is there any other way you can set it up?

Website Admin

6163
Original Poster

Your 'Make a booking' title and text is actually on your domain name, not an iframe. Is there any way you can get our code into there?

DDR Sameday Courier

330

Managed to get it on to www.ddrsamedaycourier.co.uk but can't expand the width fully to accomodate.

Website Admin

6163
Original Poster

DDR Sameday Courier said:


Managed to get it on to www.ddrsamedaycourier.co.uk but can't expand the width fully to accomodate

I'll check it out for you.

P.S. There's a button in the forum toolbar to make clickable hyperlinks.

Website Admin

6163
Original Poster

DDR Sameday Courier said:


Managed to get it on to www.ddrsamedaycourier.co.uk but can't expand the width fully to accomodate

You've place the script tag inside a div that has the style property width:497px;.

If you increase this wisth to something like 600px or 650px it should be enough, however it may upset the layout of the rest of your page. If you wanted a bit of white margin round the booking page, you could also add something like background:#fff;padding:10px; to that div's style tag.

DDR Sameday Courier

330

The website is all pre set templates and I've changed the site completely to find the largest option for the form. It should still work fine.

link text

DDR Sameday Courier

330

Ignore the link text. Added in error.

DDR Sameday Courier

330

That's it finally sorted.

ZENITH Courier Services

1383

I'd still like to try this out but am having trouble.

Are you saying I'd need to put static.wix.com as my website address under my mtvan profile information? Cos as you say, that wouldn't be ideal?

I'm a total novice at html etc, hence using wix, so I don't have any bright ideas.

Wix gives me a html box, into which I paste the code. I've tried putting static.wix.com into the box headed "Your Web Address (Required)" on the Customer Booking page, but I'm getting the same result: the words "booking system not enables for this domain" in the html box on my site...

Website Admin

6163
Original Poster

It's possible that using static.wix.com would make it work (if that's the domain the screen is added on), but far from ideal.

I've sent you a message with more ideas, please get back to me.

Website Admin

6163
Original Poster

Website Admin said:


It's possible that using static.wix.com would make it work (if that's the domain the screen is added on), but far from ideal.

I've sent you a message with more ideas, please get back to me.

Customer Booking Screen Update!

Although we managed to work around Zenith's problems previously (detailed in posts above), we have now made significant improvements to the configuration page that should solve any other problems similar to this: you can now add multiple domain names!

You should always keep your normal nice customer facing domain as your primary domain, this is what shows on your profile with a link back to you (good for Google). If for some reason your content pages are on a different domain (might be a sub-domain or another domain like 'static.wix.com' depending on your CMS) then you can add the domain that the customer booking screen will be on as an 'Additional Address' and it will work as normal.

Please let us know if you run into any difficulties and we'll try to help you out.

DJ Specialist Couriers

486

I have added both my web pages and adjusted the HTML code provided, just displays on both domains "Booking system not enabled for this domain."

3D Courier Services

25600

That's working perfectly on my (www.3dcourier.co.uk) site. Thanks Richard.

Website Admin

6163
Original Poster

DJ Specialist Couriers said:


I have added both my web pages and adjusted the HTML code provided, just displays on both domains "Booking system not enabled for this domain."

I've removed the http:// for you and it works fine, take a look. Strange, it is meant to cope whether you type the http:// or not, I'll look into it.

DJ Specialist Couriers

486

Website Admin said:


DJ Specialist Couriers said:


I have added both my web pages and adjusted the HTML code provided, just displays on both domains "Booking system not enabled for this domain."

I've removed the http:// for you and it works fine, take a look. Strange, it is meant to cope whether you type the http:// or not, I'll look into it.

Ok That's strange, Thanks

3D Courier Services

25600

DJ Specialist Couriers said:


I have added both my web pages and adjusted the HTML code provided, just displays on both domains "Booking system not enabled for this domain."

Strangely enough, when I go into my site in edit mode I get the same but when I view it through a search engine it works fine.

Website Admin

6163
Original Poster

3D Courier Services said:


DJ Specialist Couriers said:


I have added both my web pages and adjusted the HTML code provided, just displays on both domains "Booking system not enabled for this domain."

Strangely enough, when I go into my site in edit mode I get the same but when I view it through a search engine it works fine.

I expect the editor you use is on a different domain (look at the url bar)? If not then there might be a frame on the page that is on a different domain.

DJ Specialist Couriers

486

3D Courier Services said:


DJ Specialist Couriers said:


I have added both my web pages and adjusted the HTML code provided, just displays on both domains "Booking system not enabled for this domain."

Strangely enough, when I go into my site in edit mode I get the same but when I view it through a search engine it works fine.

Fault only occurred when I added the second domain, I did not alter the first domain name at all, I was aware after I made the changes that the Html code changed so I updated both sites with the new Html. All working fine now, just a quirk with the new settings maybe?

3D Courier Services

25600

DDR Sameday Courier said:


That's it finally sorted.

I just viewed your site and it's not working.

Website Admin

6163
Original Poster

3D Courier Services said:


DDR Sameday Courier said:


That's it finally sorted.

I just viewed your site and it's not working.

His post was from November, so who knows what has changed in the mean time. I'll see if I can alter his domain to sort it out...

Website Admin

6163
Original Poster

Website Admin said:


3D Courier Services said:


DDR Sameday Courier said:


That's it finally sorted.

I just viewed your site and it's not working.

His post was from November, so who knows what has changed in the mean time. I'll see if I can alter his domain to sort it out...

Sorted. Another url with http:// problem (so I've removed the http:// which we don't need). I will look into it and fix whatever is going wrong later today.

DMS NATIONWIDE COURIERS

5539

Hi, im struggling for the booking system on my webpage aswell. Could some take a look and see what ive done wrong. Its only showing the code and not the form, many thanks

3D Courier Services

25600

Website Admin said:


3D Courier Services said:


DJ Specialist Couriers said:


I have added both my web pages and adjusted the HTML code provided, just displays on both domains "Booking system not enabled for this domain."

Strangely enough, when I go into my site in edit mode I get the same but when I view it through a search engine it works fine.

I expect the editor you use is on a different domain (look at the url bar)? If not then there might be a frame on the page that is on a different domain.

Hi Richard, this is the editing domain, is that why? If it is it's not ideal but I'm ok with it so long as it works online.

http://sitebuilder.yola.com/en/ide/index.jsp?siteid=8a4986cb35531e29013580e6e7687617

Website Admin

6163
Original Poster

3D Courier Services said:


Website Admin said:


3D Courier Services said:


DJ Specialist Couriers said:


I have added both my web pages and adjusted the HTML code provided, just displays on both domains "Booking system not enabled for this domain."

Strangely enough, when I go into my site in edit mode I get the same but when I view it through a search engine it works fine.

I expect the editor you use is on a different domain (look at the url bar)? If not then there might be a frame on the page that is on a different domain.

Hi Richard, this is the editing domain, is that why? If it is it's not ideal but I'm ok with it so long as it works online.

http://sitebuilder.yola.com/en/ide/index.jsp?siteid=8a4986cb35531e29013580e6e7687617

Yes this is why. You could also add sitebuilder.yola.com to your additional addresses if you want it to preview correctly.

Gas Motorcycle Couriers

3617

Ive just added to a new page and still getting the message "HTML content will be modified"

WARNING: Your HTML contains some tags that are not permitted. These have been removed from your changes.

I recall you said something about iframe a while ago?

Gas Motorcycle Couriers

3617

For me to use an iframe, I would need URL to content.

Website Admin

6163
Original Poster

east-lancs sameday couriers limited said:


Hi, im struggling for the booking system on my webpage aswell. Could some take a look and see what ive done wrong. Its only showing the code and not the form, many thanks

You've pasted the code into a rich text editor that has replaced characters. It must be pasted in plain text. Take a look at the source code on your web page and you'll see that the code is not actually on the page, it has been altered by the rich text editor.

Website Admin

6163
Original Poster

Gas Motorcycle Couriers said:


Ive just added to a new page and still getting the message "HTML content will be modified"

WARNING: Your HTML contains some tags that are not permitted. These have been removed from your changes.

I recall you said something about iframe a while ago?

What's your CMS/editor? You need to allow the script tag.

Gas Motorcycle Couriers

3617

I'm using Google sites.

3D Courier Services

25600

Richard, "Yes this is why. You could also add sitebuilder.yola.com to your additional addresses if you want it to preview correctly."

Do you do this or me? If it's me, where? If it's you, yes please.

Website Admin

6163
Original Poster

3D Courier Services said:


Richard, "Yes this is why. You could also add sitebuilder.yola.com to your additional addresses if you want it to preview correctly."

Do you do this or me? If it's me, where? If it's you, yes please.

At the top go to Dashboard->Customer Booking.

There you can click the Add Address button.

Website Admin

6163
Original Poster

Gas Motorcycle Couriers said:


I'm using Google sites.

I'll look into making a 'Gadget' option for you to add (and other sites that use them). Doesn't look too hard.

Gas Motorcycle Couriers

3617

Website Admin said:


Gas Motorcycle Couriers said:


I'm using Google sites.

I'll look into making a 'Gadget' option for you to add (and other sites that use them). Doesn't look too hard.

Thanks Richard.

Speed Couriers Nationwide Ltd

10314

I'd deffo be interested in using this facility BUT only really for online quotes... SO if you can work out a way for us to be able to use a rate table then that'd be good HOWEVER where most online quotes fail is their inability to take into account London I've been on several and all seem to give the wrong quote when looking at central london, and that's purely down to the programmer merely putting a rate x mileage. We have an inner and outer london on ours BUT we can also stagger the rates so 0-5miles is £x, 6-10 £xx, 11-15 £xxx, 16-20 £xxxx, 21-25 £xy and 26 + x plus so much per mile thereafter. May sound complicated but it is by far the simplest way of incorporating a minimum charge AND con charge where applicable. If you could do similar then i'd deffo add it to our site

mtvan.com Ltd

1757

Nice, Speed, thanks.

Anyone else interested in the system quoting from a rate table?

Website Admin

6163
Original Poster

Website Admin said:


Website Admin said:


3D Courier Services said:


DDR Sameday Courier said:


That's it finally sorted.

I just viewed your site and it's not working.

His post was from November, so who knows what has changed in the mean time. I'll see if I can alter his domain to sort it out...

Sorted. Another url with http:// problem (so I've removed the http:// which we don't need). I will look into it and fix whatever is going wrong later today.

This bug that was affecting urls typed in with http:// or https:// to begin with should now be fixed.

DMS NATIONWIDE COURIERS

5539

mtvan.com Ltd said:


Nice, Speed, thanks.

Anyone else interested in the system quoting from a rate table?

Yes definitely.

3D Courier Services

25600

Richard, I added the sitebuilder url this morning, as suggested, but nothing has changed. Does this take time?

Beeline Couriers UK

1909

Really keen to add this to our website but only if the white background gets sorted. How you doing with that?

Website Admin

6163
Original Poster

3D Courier Services said:


Richard, I added the sitebuilder url this morning, as suggested, but nothing has changed. Does this take time?

No it is instant. What you're describing sounds like the preview is actually in a frame that has a different domain. If you're on firefox you can right click on the preview area, if it's within a frame you'll have the option to 'this frame->show only this frame'. If you can do this then you'll be able to see what domain the frame is on (in the url bar).

Website Admin

6163
Original Poster

Beeline Couriers said:


Really keen to add this to our website but only if the white background gets sorted. How you doing with that?

Not there yet obviously but I am intending to make a degree of customisation available.

3D Courier Services

25600

Whoa, that messed up the whole site. I'm leaving well enough alone.

3D Courier Services

25600

By the way, you know how we have a skip to latest button, can we have a "back to top" button please.

Beeline Couriers UK

1909

mtvan.com Ltd said:


Nice, Speed, thanks.

Anyone else interested in the system quoting from a rate table?

Yes

ZENITH Courier Services

1383

mtvan.com Ltd said:


Nice, Speed, thanks.

Anyone else interested in the system quoting from a rate table?

Yes

ZENITH Courier Services

1383

Could we each configure our own rate table?

Website Admin

6163
Original Poster

ZENITH Courier Services said:


Could we each configure our own rate table?

Yes, I should think so. Please start a new thread.

Website Admin

6163
Original Poster

Gas Motorcycle Couriers said:


Website Admin said:


Gas Motorcycle Couriers said:


I'm using Google sites.

I'll look into making a 'Gadget' option for you to add (and other sites that use them). Doesn't look too hard.

Thanks Richard.

Hi GMC, please go to the admin page again and try the Google Gadget url that I have added there and let us know how you get on.

I've tried it on iGoogle (supports Gadgets) and it works for me.

Website Admin

6163
Original Poster

3D Courier Services said:


Whoa, that messed up the whole site. I'm leaving well enough alone.

Please take another look on your admin pages where you were having problems. I've made the 'not enabled' message more friendly as it now tells you the url you tried to add it on. See example below from when I added the Gadget on my iGoogle a moment ago:

Booking system not enabled for this domain (www-ig-opensocial.googleusercontent.com).

To make it work I would add www-ig-opensocial.googleusercontent.com to my additional urls.

Gas Motorcycle Couriers

3617

Website Admin said:


Gas Motorcycle Couriers said:


Website Admin said:


Gas Motorcycle Couriers said:


I'm using Google sites.

I'll look into making a 'Gadget' option for you to add (and other sites that use them). Doesn't look too hard.

Thanks Richard.

Hi GMC, please go to the admin page again and try the Google Gadget url that I have added there and let us know how you get on.

I've tried it on iGoogle (supports Gadgets) and it works for me.

No Richard its not having any of it... I've added it into iframe and nowt, if added by url and nowt.. So at a dead end

Gas Motorcycle Couriers

3617

When I delete the xml or xml? in the address of: http://www.mtvan.com/booking-system-gadget.xml?member=5547.. I actual get mtvans page with a 404 error.. But thats it, when I put the full address it comes up:

Include gadget (iframe) with

Gas Motorcycle Couriers

3617

Here's a preview of what I can see:

[Admin snip: code from the booking system js file.]

Website Admin

6163
Original Poster

Gas Motorcycle Couriers said:


Here's a preview of what I can see:

[Admin snip: code from the booking system js file.]

I've made a Google site and I have to say I'm really struggling to see how this will work. Google do not want anything out of the ordinary going on.

Beeline Couriers UK

1909

Website Admin said:


Beeline Couriers said:


Really keen to add this to our website but only if the white background gets sorted. How you doing with that?

Not there yet obviously but I am intending to make a degree of customisation available.

Great, looking forward to getting it on my website.

3D Courier Services

25600

I think this industry is too complex to have an automated quoting system. I, personally, would prefer to talk to my "customer" to find out exactly what they want. The system would have to deal with so many variables and a misquote could quite easily make a prospective new customer go elsewhere.

e.g. If I get an enquiry from Sheffield to Newport (Wales) Google will take me down the M5 to the Severn crossing. We all know that is not the way to go but how will the system cope with that?

Gas Motorcycle Couriers

3617

3D Courier Services said:


I think this industry is too complex to have an automated quoting system. I, personally, would prefer to talk to my "customer" to find out exactly what they want.

I can see the for's and againsts, but I have one client who would see this as a useful tool to them as long as there was somebody available in that area of course, she would use this system if Im not available myself to arrange a collection and delivery in an area thats in another part of the country, its not to bad if im sat on the laptop, but when im on the road its difficult

Asap-Direct

4745

I think it's a move forward. We are in the process of rebranding I'm going to include it in our new website.

Beeline Couriers UK

1909

I've added this to my website and was looking at it from a customer's point of view. How is a customer able to retrieve their password if they have forgotten it? There is nothing there to allow them to do that.

Website Admin

6163
Original Poster

Beeline Couriers said:


Website Admin said:


Beeline Couriers said:


Really keen to add this to our website but only if the white background gets sorted. How you doing with that?

Not there yet obviously but I am intending to make a degree of customisation available.

Great, looking forward to getting it on my website.

OK, the 1st version of booking system customisation is now available. If you navigate to the normal customer booking screen page you'll see a tab that says 'customisation'. Click on that and you'll get options to change the background colour and switch the box borders off.

www.mtvan.com/customer-booking-system

I will make a small change shortly to make the other dividers etc fit in with whatever background colour you choose automatically.

Here's a quick test on mine coloured Beeline Couriers yellow:

alt text

Beeline Couriers UK

1909

LOL - I've changed my website since then but I'm sure others will benefit from this customisation. Thanks for doing it though.

DMS NATIONWIDE COURIERS

5539

I can never get this to work on my webpage so i took it off

DMS NATIONWIDE COURIERS

5539

east-lancs sameday couriers limited said:


I can never get this to work on my webpage so i took it off

I've just tried again but still no go, any advice would appreciated

Website Admin

6163
Original Poster

east-lancs sameday couriers limited said:


east-lancs sameday couriers limited said:


I can never get this to work on my webpage so i took it off

I've just tried again but still no go, any advice would appreciated

Hmmm I can see what's happening. The script tags are showing on the page which means your editor has parsed them and replaced them with code so they display on the page (take a look at the source of your website/HTML). You need to add them in a HTML editor/direct input.

DMS NATIONWIDE COURIERS

5539

Website Admin said:


east-lancs sameday couriers limited said:


east-lancs sameday couriers limited said:


I can never get this to work on my webpage so i took it off

I've just tried again but still no go, any advice would appreciated

Hmmm I can see what's happening. The script tags are showing on the page which means your editor has parsed them and replaced them with code so they display on the page (take a look at the source of your website/HTML). You need to add them in a HTML editor/direct input.

I've no idea how to do that lol, i'm computer friendly

Website Admin

6163
Original Poster

east-lancs sameday couriers limited said:


I've no idea how to do that lol, i'm computer friendly

Just wanted to update this thread now the customer booking system is up and running on Darrens website...

www.eastlancssamedaycouriersltd.co.uk/Booking-System.html

And recoloured to fit in with his background using the new customisation options we've recently added (see my post previously on this thread).

Speed Couriers Nationwide Ltd

10314

Any update on the proposed rate table making this booking system a quoting facility as well?

Website Admin

6163
Original Poster

Speed Couriers Nationwide said:


Any update on the proposed rate table making this booking system a quoting facility as well?

No update right now I'm afraid, but it's getting closer to the top of the list.

Beeline Couriers UK

1909

Website Admin said:


east-lancs sameday couriers limited said:


I've no idea how to do that lol, i'm computer friendly

Just wanted to update this thread now the customer booking system is up and running on Darrens website...

www.eastlancssamedaycouriersltd.co.uk/Booking-System.html

And recoloured to fit in with his background using the new customisation options we've recently added (see my post previously on this thread).

Looks good and I was just looking at the booking system - it's titled Web Booking at the top and yet the button at the bottom says Get Quote. Should this be something along the lines of Book Now? Just a suggestion...

Website Admin

6163
Original Poster

Beeline Couriers said:


Looks good and I was just looking at the booking system - it's titled Web Booking at the top and yet the button at the bottom says Get Quote. Should this be something along the lines of Book Now? Just a suggestion...

Possibly, and it's a good point (think it might have been raised before somewhere). My aversion to 'Book Now' is I didn't want the commitment that some (potential) customers might feel with a button that says 'book' on it, especially when there's no agreed price yet. Maybe the title needs changing.

Beeline Couriers UK

1909

Website Admin said:


Beeline Couriers said:


Looks good and I was just looking at the booking system - it's titled Web Booking at the top and yet the button at the bottom says Get Quote. Should this be something along the lines of Book Now? Just a suggestion...

Possibly, and it's a good point (think it might have been raised before somewhere). My aversion to 'Book Now' is I didn't want the commitment that some (potential) customers might feel with a button that says 'book' on it, especially when there's no agreed price yet. Maybe the title needs changing.

Looks to me that the booking form is more for booking a job rather than requesting a quote. Maybe Request Booking would be more apt with a note to say we will contact you to confirm booking or something along those lines? Suggestions, anyone?

Also, could there be an option for members to limit the type of vehicles they have? For example, I have a small van so having the other vehicle types listed wouldn't do me any good. I would like to clearly state what van(s) I have to prevent unnecessary booking requests for vans I don't have. If other members want the extensive list then fine but at least members should have the option to amend the vehicle types as they see fit. Can this be done?

Humber Sameday Ltd

1998

On the booking system when a customer signs in is there or is it a possible to put an option up for them to view their previous quotes?

Website Admin

6163
Original Poster

Humber Sameday Ltd said:


On the booking system when a customer signs in is there or is it a possible to put an option up for them to view their previous quotes?

They can currently see a list of their previous jobs/ref numbers but not the details. Adding the option to see the details is definitely a possibility.

Humber Sameday Ltd

1998

Website Admin said:


They can currently see a list of their previous jobs/ref numbers but not the details. Adding the option to see the details is definitely a possibility.

Good stuff. I have had a couple of customers asked for it previously. Allows them to refer back to previous quotes.

Enjoy this discussion? Check out these related topics: Feedback system on mtvan, UN- FORESEEN CIRCUMSTANCES should the customer be warned, is about time we had a feed back system, Telephone Booking Service, Booking Form, Closing a job booking, Customer not allowed to assist with delivery, Courier feedback system on mtvan - rated couriers, Crazy Customer Quotes, Booking Work - help.

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