Surely the directory should show every member thats on the system?
A bit off topic, but nearly 10,000 have ever joined, so we have to decide who to show in the directory on any particular day, and who not to show.
I'd say you would agree it's right that we:
Don't show those who we haven't seen for 3 months (though we would show them if they logged in again tomorrow).
Don't show those who joined but repeatedly didn't answer the phone when we called to check them out. (Actually the majority of all people who join don't answer the phone when we call).
Don't show those who "are just researching being a courier".
Don't show people who are actually end users.
Don't show those who fail our checks for lots of other reasons (e.g. They are just getting their van and insurance sorted in the next few weeks and want to do it in the car for a bit, or they want to do it at the weekends around a full time job).
Don't show people who have left the industry so ask us not to show them.
Don't show people who have gone bust, or have a persistent bad payment record to the point where they're more trouble than they're worth (same with poor delivery performance).
Don't show those who refuse to put a full name or address on their profile, or who generally don't look right.
Don't show people who we hear (reliably) aren't good for the reputation of mtvan, or are just here to troll the site.
Hope this clears it up. As many many people on here have said many times, it's better to have quality than quantity, and that means not showing everyone.