min charge

do you guys have a min charge even if the job is cancelled, im thinking of introducing a small charge, say £10 or £15 pounds to stop me travelling to collections and they change thier minds after its agreed.<div><br></div><div>do you think this will put off potential customers or is it a good thing</div>

Our Rule of thumb is this, <br>after booking if a driver has been sent and the job is cancelled a min charge applies.<br>If the driver has not yet been diapatched then we don't charge.<br>If it's one of our regular customers and they have to cancel and we have dispatched the driver we tend to not charge the customer but give the driver a call out rate.<br>To be honest it doesn't happen very often and i have had 1 in the last 10 months i can think of.<br>

yeah it sounds reasonable to have a min charge as i'm sure there will be times when they cant find the parcel or its been&nbsp;organised&nbsp;by someone else and another courier has taken it, think ill put one on my website so i don't get people cancelling due to change of mind, it will only be if&nbsp;I've&nbsp;set off as that seems fair.

I'd go for a £15 minimum charge plus waiting time if applicable. If it takes em an hour to sort out then £15 ain't going to be enuff. How about £15 call out plus £15 per hour or part thereof...with 15 mins free....

i like the sound of that but i don't want to price myself out of work by having too many charges,lol<div><br></div><div>i think ill try the min charge on its own first then if i do get held up a lot ill introduce a waiting charge.</div><div><br></div><div>thanks</div>