London congestion charge

Thought I would share a link to the Transport for London site,

[[link]]

Quite a usefull tool if your quoting a customer for a London job and your not sure if it's in or out of the chargeable zone,

[link]

Is the link i think you meant to stick on, very useful, i've been using it for a wee while myself

Or even like this ......

Click this link to Congestion Zone postcode checker

;-)

Thankyou [name]

De nada

mehrsprachige auch?

absolument monsieur

Entschuldigen Sie bitte, ich weiß nicht undertand französisch

así, ¿cómo sabes que era francés?

mis limitados conocimientos de francés me dijo monsieur es francés para caballero

When pricing for work do you give Your customers a price for the job plus congestion charge or a all in price?

I quoted on a job last week and I didn't get the job, I called the customer back and asked why? He responded I was £6 more expensive... Not a lot I know but people are becoming more price sensitive.

I think all charges should be included in the quoted price, it just simplifies thing for the customers.

Thoughts?

I never include CC bikes don't pay it ;-)

Gives me an advantage when quoting on Small London jobs

From a customers point of view, I think I would be less than happy if someone called me to ask why I didn't give them the job, it gives a somewhat less than professional response maybe? Unless you are talking about a 'one off quote' and not to an established customer? Surprised they would choose someone £6 cheaper as couriers are not the cheapest part of any logistics chain!

I didn't call and say oi why did I not get the job. It's was asking did I out price myself or was the van not available quick enough for them. More customer service and keeping my business in line with others. I agree all quotes I fell should have all charges included.

Which is why i always state the price includes the london congestion charge or tolls where applicable

Whether they're listenin or not is another matter

[business] said:

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Which is why i always state the price includes the london congestion charge or tolls where applicable

Whether they're listenin or not is another matter

Yep It ain't rocket Science is it?

McDonald Logistics said:

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I never include CC bikes don't pay it ;-)

Gives me an advantage when quoting on Small London jobs

Yes agreed on that [name], also when quoting, I do like to make it clear to the customer that the price quoted is the price you pay, with additional info that normally wins them over, such as speed, congestion free, tolls which are exempt on a bike :), the only question I get is ££££ + vat, in which I tell them Nope just ££££ Im not Vat registered (discussed on another topic):) Absolute winner.

I see it like this if its a one off and they want cheap, then they can go somewhere else I will try to pass them onto some-else, if they want quality with a fast delivery they will pay for it.

Thats going off topic, if the price doesnt include extra's such as CC or ferries it should be made clear at the time of giving the price add it on later is a bit misleading

There's countless ways of adding "hidden charges", some make a career of it

I know of one of the big boys that quotes low, then you'll find practically every job has waiting time added

Not a way i'd want to do business, ripping off your customers, but doesn't seem to stop some.

Or there's the "fuel surcharge" which seems to appear and disappear dependent on how cheap they want to look

[business] said:

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The problem we've all faced at some point i'm sure, is sometimes its the accountants that pick the courier, not the one who actually uses us, and thats exactly what lets in those that quote silly, then "adjust" their prices later

I like to think customers learn from their mistakes and that there is not a lot they can do about it

You could write a book on this :), Customer care is important, but its a two way street, what you sow you reap in return

You can keep them informed, be efficient, be there when you say and still they cut corners in price. And yes the accountant or the buyer/procurement team is whats blocking us!

Anyway you got to keep the faith....