Bad Feedback

Someone applied for one of our deliveries online through mtvan, the job was already covered but we phoned him and offered him an alternative job which he accepted, we agreed to his own rate without any quibble. We paid him earlier than our usual 30 day terms (which are displayed on our mtvan profile page) and he then gives us bad feedback! I should have known better - well I actually knew nothing about it until after the event, but i guess you live and learn :)

Take a look at our shiny new bad feedback :)

Andy

Very sad state of affairs if its not the case. Not something anyone should do. Unless its the truth.

Fastback Parcel Solutions said:

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Very sad state of affairs if its not the case. Not something anyone should do. Unless its the truth.

It's certainly true. He even admits to taking advantage of the fact payment terms were not discussed, by deliberately inserting his own (very short) payment terms after the job was completed. We actually did our best to find a compromise once the issue was brought to light, in fact we just paid it early because it wasn't worth the bother of arguing over.

Andy

I've only just noticed this, but how ironic that he only has 1 good feedback on his profile... from Courier Expert!

Andy

What a moaning git pick up details where inaccurate, wish I had a pound for all the times my pick up or delivery address was inaccurate, some folk DO need to get a life.

Think its all a bit petty really, were all in the same industry and should help one another, i see less squableing in my daughters school playground than i do on here

AJM sameday Couriers said:

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What a moaning git pick up details where inaccurate, wish I had a pound for all the times my pick up or delivery address was inaccurate, some folk DO need to get a life.

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This job is at least 20% detective work - Company buyouts, Name Changes, telephones changed but numbers not updated, Postcode updates etc. Etc. Etc.

Bennetts Distribution said:

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Think its all a bit petty really, were all in the same industry and should help one another, i see less squableing in my daughters school playground than i do on here

My sentiments exactly!

See the first sentence anybody? QUOTE "I didn't want to leave feedback because I couldn't be positive, but the nagging reminder wouldn't go away" (Every time I logged in, there was a red reminder to go give feedback).

What do you do if a vendor doesn't discuss terms?

If you receive an invoice do you read it?

Dennis said:

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See the first sentence anybody? QUOTE "I didn't want to leave feedback because I couldn't be positive, but the nagging reminder wouldn't go away" (Every time I logged in, there was a red reminder to go give feedback).

What do you do if a vendor doesn't discuss terms?

If you receive an invoice do you read it?

Terms are on his profile.

GJC EXPRESS COURIER said:

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Terms are on his profile.

And I've got time to look up his profile when he rings me out of the blue asking if I can cover a job?

"Hang on mate until I switch on my computer, fire up mtvan, blah, blah, blah". I DIDN'T - I went out and did the job.

Then I used my standard blank invoice template. Most people I'd expect them to read my invoice and if they don't like the 14 days, ring me and we can discuss it. He didn't. Not surprising when he runs an office where the controllers can't manage to clear off jobs which have been allocated.

I don't understand why Courier Expert have time to post this thread in the first place but don't have the time to clear jobs off the Courier Work section!

Dennis. This is such s trivial thread from CE and should have been discussed with you privately not trying to embarrass you in public.

Agreed, as said before in another thread "it's getting like a school playground". We are all here for the same reason-to make money, admittedly, we dont all make the same amount but that shouldn't matter as long as what we make personally is satisfactory to us as individuals. We each have different invoicing systems in place and if there is a discrepancy with anything then what does it cost to make a phone call to sort it out? I have always maintained that you are only as good as your last job and that you definitely never get a second chance to make a first impression. My customers business is very important to them and by the same token it is just as important to me therefore I always try to be civil and accommodating, even when I have had a real shitty day. All I can see happening here is a bit of nastiness and getting even with others--- for Gods sake grow up, put it behind you and get on with doing what we are all here for

RGM Courier Services said:

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I don't understand why Courier Expert have time to post this thread in the first place but don't have the time to clear jobs off the Courier Work section!

Dennis. This is such s trivial thread from CE and should have been discussed with you privately not trying to embarrass you in public.

Hi Bob,

The reason is because it is only myself that posts on here. The controllers are responsible for clearing off jobs and as I understand it, most of the time they do. Sometimes on extremely busy days, it can get overlooked. To be honest, after a really stressy day covering difficult jobs, I'm not going to be too harsh on them for forgetting about a bit of admin until the next day.

As for embarrassing anyone in public, I never mentioned his name. I only post a link to the public feedback page he posted on. I would say to Dennis, if you are prepared to bad mouth someone publicly (unjustly in my opinion), then you cannot really complain if it is then publicly challenged.

Andy

GeeGee vans said:

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We each have different invoicing systems in place and if there is a discrepancy with anything then what does it cost to make a phone call to sort it out?

The office manager (Kat) sorted all tbis out directly with Dennis, she agreed to fast track his invoice so he would be paid early, as after discussing the matter with me, we decided it wasn't worth falling out with him over a few days.

However, by his own admission, Dennis just couldn't resist the urge to give bad feedback anyway.

Andy

I just want to clear up a few points raised here:

1. Dennis applied for one of our jobs online via mtvan, although we rang him to offer an alternative job, Dennis would still have had the opportunity to view our 30 day terms at that point. If he was unsure, he could have asked us at the point we called him or he could have sought to agree special terms before accepting the job. I would expect this to be reasonable behaviour for most people.
2. Dennis by his own admission, took advantage of the fact terms were not discussed, by inserting short payment terms after the job was completed. Yes, we could have noticed the small print at the bottom of his invoice, by why would we? All invoices are treated as 30 days, unless special terms are agreed. Nothing unusual about that.
3. I have seen many of Dennis's posts about Courier Expert, on this and other forum's and I would be very surprised if there was anything about courier expert he didn't already know :)
4. The crux of the matter, is that when the matter came to light, we decided to fast track his invoice and pay him early, as it just wasn't worth the bother of falling out with anyone over a few days.
5. Just to add insult to injury, we gave him good feedback. How extraordinary is it, that his only positive feed back is from Courier Expert.

If anyone actually thinks this is a good way to treat their customers, then good luck to you, you will need it.

Andy

"I just want to clear up a few points raised here".

Courier Expert said:

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Fastback Parcel Solutions said:

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Very sad state of affairs if its not the case. Not something anyone should do. Unless its the truth.

It's certainly true.

Andy

Yep, it's the truth

Not sure there are any winners here... Maybe this should be the end of it... It is a public forum after all and we should at least all be seen as singing from the same hymn sheet

"I just want to clear up a few points raised here".

Courier Expert said: The office manager (Kat) sorted all tbis out directly with Dennis, she agreed to fast track his invoice so he would be paid early.

Andy

Look back at the copy above - Payment Due 02-Apr-14. My bank statement shows it as paid on 10-Apr-14. I was paid LATE.

"I just want to clear up a few points raised here".

Courier Expert said:

Dennis just couldn't resist the urge to give bad feedback.

Andy

Dennis couldn't avoid giving feedback. See above - QUOTE "I didn't want to leave feedback because I couldn't be positive, but the nagging reminder wouldn't go away" (Every time I logged in, there was a red reminder to go give feedback). I did try to leave a blank feedback (just the spacebar) in order to get rid of the nagging thing, but that didn't work.

Not being expert on this forum, I don't know how to initiate feedback (I could give genuine GOOD fedback for some vendors, but there doesn't seem to be any way of doing so, only the nag to give feedback after a job completed and feedback posted about me) and I don't know how to stop that silly red flag that I must go respond with feedback.

I'm trying to decide whether this thread is about me giving bad feedback, or CE weeping about being given bad feedback?

Anyway, I think the odds against a repeat are pretty high, wouldn't you say? Andy will no doubt come back to have the last word, but this was the one and only job I have done (and will do) for him - although they did phone me another three times AFTER the 14 days late payment saga (latest one being for a midi van, so I'm not the only one who doesn't look at Profiles - mine shows Small Van. LOL).

Looks like an unfortunate catalogue of events here, yep agreed Dennis you were paid late according to your terms of business, however don't think I know of anyone with those short terms but that's your business so no worries, however CE terms are 30 days, I did one job for them... A very small job I may add, looked at their terms after and kept my eye on bank account, exactly 30 days later it was paid, The thread was riginally about bad feedback and I don't think that was a case to give bad feed back imho... You did the job you got paid albeit not to your terms but certainly in their terms... Time to move on I think whats done is done.

Fastback Parcel Solutions said:

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Looks like an unfortunate catalogue of events here, yep agreed Dennis you were paid late according to your terms of business, however don't think I know of anyone with those short terms but that's your business so no worries, however CE terms are 30 days, I did one job for them... A very small job I may add, looked at their terms after and kept my eye on bank account, exactly 30 days later it was paid, The thread was riginally about bad feedback and I don't think that was a case to give bad feed back imho... You did the job you got paid albeit not to your terms but certainly in their terms... Time to move on I think whats done is done.

I agree, time to move on.

Dennis...... putting invoicing terms to one side, as far as I am aware, you did a satisfactory job of the delivery, including overcoming some minor inaccuracies with the address supplied by our customer.

Believe it or not, I am not here to make enemies. So here's my olive branch to you...

Let's put this behind us..... Please feel free to quote for any of our jobs, on the understanding we have 30 day terms. The only thing I ask, is that you don't give us any more bad feedback over minor crossed wires.

What do you say to that?

Andy

Yes time to move on I think. I've done plenty of work for CE in the past, but I always knew that there payment terms was 30 days from invoice. Personally my terms are 30 day from end of month. But this doesn't stop them from paying me according to there terms which they have on several occasions. Communication is key in this job and the terms should've been agreed in the first place before the job was allocated. I do agree on both parts so I think its just best to agree to disagree

Very said... You are good Courier expert! Anyway... Dont worry

Courier Expert said:

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the job was already covered but we phoned him and offered him an alternative job which he accepted

Let me get one thing straight... The feedback left was for a job that was not the one he did for you?

Website Admin said:

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Courier Expert said:

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the job was already covered but we phoned him and offered him an alternative job which he accepted

Let me get one thing straight... The feedback left was for a job that was not the one he did for you?

He quoted for a job which had just been covered but we called him and offered him a similar job, which we then allocated to him through mtvan. So the feedback was for the job he actually did.

Andy

Come on guys its 50 quid get over it. Principles may be involved but have a face to face, sort it, move on. We are supposed to help each other and make the job easier and stronger not bitch at each other. We dont all see eye to eye all the time but we have a business to run.

PHAX said:

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Come on guys its 50 quid get over it. Principles may be involved but have a face to face, sort it, move on. We are supposed to help each other and make the job easier and stronger not bitch at each other. We dont all see eye to eye all the time but we have a business to run.

Exactly! And it needn't have been posted on here.