PRICELESS !!!

Had a call from a customer yesterday can i collect from Southampton and deliver to one of his engineers in London.

Yes no problem. A quick call to an owner driver (not a member on here) and he is on his way. for those who dont know london post codes a typical one will look like this SW1R 1TH. A couple of hours later he calls I cant find the road this is C...P call your customer and get it sorted ok I says give me a minute as I apologise to the driver. I check on my TOM TOM and the road comes up no problem so I call him back, where are you to which he replies Clapham, well you wont find it there you need to be in Victoria, he had put the postcode in and not put the letter R in so he headed off to Clapham which is a SW11 postcode. Then he says so do I have to drive in to Bloody London. No I said leave it on Clapham Common and I will call the customer so the engineer can drive out and collect it.

Priceless !!!!!!!

which is why tiz always best to check the postcode tallies with the road name

We use DA systems .. Made for idiots, it does most of address for you ....

Yes you would of thought a quick cross reference would of done the trick. thats why its a little more than a van a tom tom is all thats needed. Some bloody common sense comes in handy.

New uniform is modelled by Mr Satnav (but no savvy) Courier

Love it !!!

B4 anyone starts having a go I thought it worth pointing out that Controllers have a responsibilty to get all relevant info of a job too....like full postcode and checking it's right, phone number and contact names for both pick up and delivery and ref numbers if applicable.

Common Sense